Quick answer: Test every room key or key card before leaving reception. Keep the room number separate from the key, and report a lost card immediately.
At check-in
- Test the key before staff leave the area.
- Confirm whether one card controls room electricity.
- Ask how replacement cards are issued.
- Request two cards when two adults are staying in the room.
Common key-card problems
| Problem | What to do |
|---|---|
| Card stops working | Keep it away from magnets and phones, then ask reception to reprogram it. |
| Door does not latch | Report the lock or alignment problem immediately. |
| Card lost | Ask the hotel to cancel it and issue a replacement. |
| Only one card supplied | Ask whether a second card is available. |
Security habits
Never attach your room number to the card. Lock balcony doors and test the main door each time you leave. Do not leave a card hidden near the room.
Lost key: Tell reception immediately, especially when the key can identify the hotel or room.
Related English guides
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