Complete the official D’Viajeros form before entering Cuba and keep the QR code available electronically or in print.
Last verified: July 26, 2026 — checked against the official D’Viajeros portal, Cuba’s official tourism portal and the Government of Canada.
D’Viajeros Cuba is one of the most important steps before flying to Varadero, Havana, Cayo Coco, Holguín, Santa Clara or any other Cuban destination. The form collects your travel, health, immigration and customs information before arrival.
The official site is dviajeros.mitrans.gob.cu. The form itself is free. Be careful with paid intermediary sites that charge only to complete D’Viajeros for you.
What is the D’Viajeros form?
D’Viajeros is Cuba’s digital traveller information portal. It replaces several paper procedures that used to be handled at the airport, including parts of the immigration, health and customs declaration process.
Cuba entry form, declaration form and digital arrival card
Travellers use several names for the same online process, including Cuba entry form, Cuba declaration form, Cuba digital arrival card and D’Viajeros digital entry form. The official system is D’Viajeros. It collects immigration, health and customs information and generates the QR code used for travel to Cuba.
After you submit the form, you receive a QR code. Airlines may ask for this QR code at check-in, and Cuban authorities may ask for it when you arrive.
D’Viajeros vs Cuba e‑Visa: do not confuse them
| Document | Purpose | Cost | Important note |
|---|---|---|---|
| D’Viajeros | Online traveller, health and customs form | Free | Gives you the QR code required before arrival |
| Cuba visa / e‑Visa | Tourist entry authorization | Usually included or paid separately depending on itinerary | Canadian direct-flight packages often include the tourist visa/e‑Visa process |
| Travel insurance | Medical coverage proof | Paid through your insurer or travel package | You may be asked to show proof on arrival |
Important for Canadians: Canadian tourists need the entry authorization required for their itinerary. The visa or eVisa procedure can differ between a direct Canada–Cuba package and a route through another country. Verify the current procedure with the airline, tour operator and official Cuban source before departure. When an electronic visa is required, enter its code carefully in D’Viajeros.
Review the complete Cuba eVisa guide and the Cuba entry requirements checklist before completing the form.
When should you fill out D’Viajeros?
| Timing | Recommendation |
|---|---|
| 48 to 72 hours before entry | Best practical window for most travellers. Your information is usually final, and you still have time if the site is slow. |
| The day before departure | Possible, but risky if the site is down, your email does not arrive, or you need to fix an error. |
| At the airport | Not recommended. You may need the QR code before boarding. |
Field tip: complete D’Viajeros two or three days before your flight, then immediately save the QR code as a screenshot and PDF. Internet in Cuba can be unstable, and airport Wi-Fi is not something you should rely on.
Documents and information to prepare first
| Item | What to check |
|---|---|
| Passport | Name, passport number, nationality and expiry date exactly as shown on the passport. |
| Flight details | Airline, flight number, arrival date and Cuban airport. |
| Accommodation | Hotel name or full casa particular address. |
| Cuba e‑Visa code | Required if your itinerary needs a separate e‑Visa, especially when travelling via a third country. |
| Travel insurance | Keep a digital and printed copy of your medical travel insurance proof. |
How to fill out the D’Viajeros Cuba form step by step
1. Go to the official D’Viajeros website
Use only the official portal: dviajeros.mitrans.gob.cu. Check the address carefully. The D’Viajeros form is free.
2. Choose the language
The portal can be used in English. If the translation looks awkward in some fields, keep your answers simple and match your passport and airline documents exactly.
3. Enter your personal information
Copy your first name, last name, date of birth, nationality and passport number exactly as they appear on your passport. Do not use a nickname or a shortened version of your name.
4. Add your travel information
Enter your arrival date, airline, flight number, airport and length of stay. If your flight number changes, update the form if possible or complete a new one before departure.
5. Add your accommodation in Cuba
For a resort stay, use the hotel name and destination area. For a casa particular, use the full address given by the host. Save the address offline before travelling.
6. Add your visa or e‑Visa information when required
If your itinerary requires a Cuban e‑Visa, enter the code carefully. One wrong character can create trouble at check-in or on arrival.
7. Complete health and customs sections
Answer honestly. If you bring medication, keep it in original packaging. If you are bringing donations or gifts, organize them clearly in your luggage and check customs rules before departure.
8. Download and save your QR code
Once submitted, download the PDF and save a screenshot of the QR code. Keep one copy on your phone and one printed copy in your carry-on bag.
Common mistakes to avoid
- Paying an intermediary for a form that is officially free.
- Confusing D’Viajeros with the Cuba visa or e‑Visa.
- Waiting until you are already at the airport.
- Entering a nickname instead of the passport name.
- Using the wrong flight number or arrival date.
- Forgetting to save the QR code offline.
- Assuming one adult QR code automatically covers the entire family.
- Assuming airport Wi-Fi will work perfectly when you need it.
What if the D’Viajeros website does not work?
The official site can sometimes be slow or unavailable. Try again later, switch browsers, use a computer instead of a phone, turn off your VPN, or try a different internet connection. This is exactly why it is better not to wait until departure day.
Do children need their own D’Viajeros form?
Parents or guardians should prepare the declaration for each minor when the portal requests individual traveller records and keep the family QR codes together. Public instructions do not clearly explain every infant or family scenario, so confirm the required number of forms with your airline or tour operator before departure.
What should Canadians know before travelling to Cuba?
Canadian travellers should verify entry requirements close to departure, because Cuba rules and airline procedures can change. Keep these items ready before check-in:
- valid passport;
- Cuba tourist visa or e‑Visa information when required;
- D’Viajeros QR code;
- travel insurance proof;
- hotel or casa particular confirmation;
- return or onward ticket;
- offline copies of all documents.
Cuba also experiences shortages, power outages and occasional internet instability. That does not mean you should panic, but it does mean you should travel with printed documents, cash, medication, sunscreen and a charged power bank.
Useful related English guides
- Cuba Entry Requirements — passport, visa, insurance and airline checks.
- Cuba eVisa Guide — official process and the code used with D’Viajeros.
- Cuba Customs Guide — declarations, luggage, medication, food and gifts.
- Cuba Packing List — documents, medication, money and essential supplies.
- Internet in Cuba — WiFi, mobile data and offline preparation.
- Cuba Currency Guide — cash, cards, CUP and payment backups.
- Healthcare in Cuba — insurance, medication and emergency preparation.
- All Cuba Travel Guides in English
FAQ — D’Viajeros Cuba form
Is the D’Viajeros form mandatory for Cuba?
Yes. Travellers entering Cuba must complete the online traveller form and keep the QR code for check-in and arrival.
Is D’Viajeros free?
Yes. The official D’Viajeros form is free. Paid sites may offer assistance, but you do not need to pay simply to access the official form.
How early can I complete D’Viajeros?
For Canadian travellers, the safest practical window is 48 to 72 hours before entering Cuba. This gives you time to fix problems without completing it too early.
Does D’Viajeros replace the Cuba e‑Visa?
No. D’Viajeros is the online traveller/customs form that generates a QR code. The visa or e‑Visa is the tourist entry authorization. They are different requirements.
Do I need to print the D’Viajeros QR code?
A digital copy is usually accepted, but printing a copy is strongly recommended. Phones break, batteries die and airport internet is not guaranteed.
Can I fill out D’Viajeros at the airport?
Do not plan on it. Airlines may ask for the QR code before boarding, and airport Wi-Fi may be unreliable. Complete it before leaving home.
Bottom line
D’Viajeros is not complicated if you prepare the right information first. Use the official site, complete the form before departure, save the QR code offline and print a backup. The biggest mistakes are waiting too long, confusing the form with the visa, or trusting a paid site without realizing the official form is free.
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