Resort etiquette in Cuba is mostly based on patience, respect and clear communication. Hotel teams often work under supply and infrastructure constraints, so a calm approach is usually more effective than confrontation.
Respect staff
Greet employees, explain problems clearly and avoid blaming one person for shortages or outages outside their control. Note names and room numbers when follow-up is required.
Tipping
Tipping is appreciated but should not replace respectful treatment. Small tips can be given for helpful service, but travellers should never feel pressured to tip for basic assistance.
Restaurant dress codes
Some à la carte restaurants require closed shoes, shirts with sleeves or long trousers. Confirm requirements before the reservation because rules vary by property.
Buffet behaviour
Take reasonable portions, avoid wasting scarce items and supervise children around hot surfaces and serving areas. Use clean plates for additional servings.
Noise and shared spaces
Keep music and conversations moderate near guest rooms. Do not reserve loungers for long periods when hotel rules prohibit it, and respect smoking restrictions.
Photography
Ask permission before photographing staff or local residents. Avoid photographing security facilities, checkpoints or sensitive infrastructure.
Complaints and service recovery
Report issues early, state the solution you need and allow reasonable time for follow-up. Escalate through guest services or management when necessary. Use the Cuba resort room problems guide to document maintenance issues and request a room change correctly.
Related guides
📩 Abonnez-vous à notre Newsletter
Recevez directement nos dernières nouvelles, bons plans et astuces de voyage à Cuba 🌴