Medical services at Cuba resorts can range from an on-site clinic to a visiting doctor or transportation to a nearby facility.
Find the medical contact early
Ask reception where to go after hours, how to call for assistance and whether payment is required before treatment.
Carry essential documents
- Passport or copy
- Travel insurance certificate
- Policy and assistance numbers
- Medication list
- Allergy information
Keep written proof
Request medical reports, prescriptions, invoices and receipts. Photograph each document before leaving the clinic.
Call the insurer when possible
For significant treatment, contact the insurer’s assistance line as soon as practical and follow its instructions.
See our insurance claims guide and prescription medication guide.
Emergency checklist
- Reception contacted
- Insurance notified
- Documents collected
- Receipts retained
- Follow-up instructions understood
Knowing the process before an emergency makes it easier to act quickly and preserve the documents required later.
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