Emergency Help in Cuba for Canadian Travellers

Emergency guide

Emergency Help in Cuba: Guide for Canadian Travellers

Prepare emergency contacts, insurance details, passport copies and payment backups before departure. Internet and phone service may be unavailable when you need them most.

Quick answer: contact local emergency services first when safety is at risk, then your insurer, airline or tour operator and Canadian consular services as appropriate.

Emergency contact plan

Problem	First actions
Medical emergency	Seek local care and call the insurer’s assistance line.
Lost passport	Report the loss and contact Canadian consular services.
Flight disruption	Contact the airline, tour operator and insurer; keep receipts.
Lost money or cards	Freeze cards and use the separate emergency reserve.
Communication outage	Use printed contacts and the hotel or host as a relay.

Documents to keep offline

Passport identification page.
Travel insurance certificate and policy number.
Flight, hotel and transfer confirmations.
Medication list and prescriptions.
Emergency contacts in Canada and Cuba.
Consular and airline contact information.

Medical and insurance preparation

Confirm coverage for hospitalization, evacuation, pre-existing conditions and trip interruption. Ask the insurer how direct billing works and whether you may need to pay before treatment.