Cuba Resort Etiquette
Respectful travel means treating staff fairly, following resort rules, dressing appropriately and handling complaints without humiliation or public pressure.
Core principle: shortages, outages and reduced services are not caused by the employee standing in front of you. Ask clearly, document serious problems and escalate respectfully.
Practical etiquette by situation
| Situation | Good practice |
|---|---|
| Buffet | Take reasonable portions and return only when needed. |
| Dress codes | Confirm footwear and clothing rules for à la carte restaurants. |
| Tipping | Tip voluntarily and discreetly; do not use gifts to demand exceptions. |
| Complaints | State the room number, problem and requested solution calmly. |
| Photos | Ask permission before photographing staff or private situations. |
When service is reduced
Food, water, electricity, Internet and transportation can be affected by broader conditions. Ask what is available now, what alternative exists and when the next update is expected.
How to make an effective complaint
- Describe the problem with dates, times and photos when appropriate.
- Ask the front desk or guest services for a specific solution.
- Request written confirmation if the issue affects the booking.
- Contact the tour operator or insurer when the resort cannot resolve it.
Related English guides
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