I think I made the wrong choice: can I change hotels?

I think I made the wrong choice: can I change hotels?

Before your departure

If you're wondering if it's possible to change hotels before you leave, the answer is usually yes. However, fees may apply. These fees depend on several factors, including:

• Your tour operator's policies

• The travel protection you have purchased

• The price difference between the originally booked hotel and the new hotel

• Availability of the desired new hotel

It is therefore recommended to check the terms of your booking and contact your tour operator to find out the options available before finalising your choice.

On site

Imagine you arrive at your hotel, but you are not satisfied with the room assigned. What to do if you have already refused several rooms for reasons such as:

• No safe

• Safety issues, such as a patio door that won't close

• Defective lock

  
  

Please note that you have the right to request a room change. To do this, contact your tour operator's representative at the hotel. Note that upon arrival at the airport, you should have received a document containing the details of your information meeting, as well as the contact details of your representative.

Although the representative will do their best to resolve the situation, it is important to keep in mind that it may take a day or two. Additionally, additional fees may also be required depending on the new room or hotel you choose.

Tips to avoid problems

1. Do your research in advance: Before booking your hotel, check online reviews to get an idea of the facilities and services offered.

2. Ask questions: Don't hesitate to ask for details about the equipment available, particularly in terms of safety and comfort.

3. Be patient and polite: When requesting a change, be courteous to the hotel staff and tour operator representative. A positive attitude can help ensure a quick resolution.

4. Explore other options: If changing hotels is unavoidable, inquire about other properties nearby. There may be options that better meet your expectations.

   
   

Conclusion

Don't let a bad hotel experience ruin your vacation. Whether you're planning a trip or already here, there are ways to improve your stay. By staying informed and acting diplomatically, you may be able to find the perfect hotel to help you enjoy your trip to the fullest.